CUSTOMER RESOURCE PAGE
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WELCOME ABOARD!
At Castle Creations, we're passionate about helping our customers make the most of their electronic speed controllers (ESCs), brushless motors, and accessories. Whether you're a seasoned RC enthusiast or just starting out, this page is your go-to resource for tips, tricks, and valuable content to enhance your Castle Creations experience.
Getting Started
1. Understanding Castle Creations Products
Our products are designed with precision engineering and built to deliver exceptional performance. With that being said there are a few safety points to start with, especially to our new customers:
As with any powerful brushless motor system, we strongly recommend removing the pinion gear from the motor for your own safety and the safety of those around you before performing calibration and programming functions. Please keep your hands, hair, feet, pets, fuzzy purple shorts, and garden gnomes clear from the gear train, axle shafts, wheels, and tires of an armed high-performance system.
DO NOT hold the vehicle in the air and run it up to full throttle. Rubber tires will “grow” to extreme size on a high-speed vehicle. Tire failures at speed can cause serious injury! Make sure your tires are securely glued to the wheels and check them often.
ALWAYS disconnect the battery from the ESC when you are finished enjoying your vehicle. The switch on the ESC controls the power that is delivered to the receiver and servo(s). The controller will always draw current when it is connected to the battery and will completely discharge batteries if they are connected for long durations. This may cause failure of your batteries. Castle Creations is not responsible for any damage as a result of batteries left plugged in to your ESC. Your Castle ESC is programmed to sound a tone every ten seconds to remind you that it is still powered.
Always monitor your ESC and motor temperatures during the first run after modifying your system to ensure they stay within the safe operating limits.
Always calibrate your Castle ESC upon installation so that it will operate effectively with your transmitter as individual transmitter signals for neutral, full throttle, and full brake vary. Additionally, anytime the ESC is powered up with a new transmitter or with different throttle channel settings, it will need to be calibrated to the transmitter’s throttle settings as well as updating to new firmware. Click here to learn more!
2. Installation Guides
Proper installation is key to a successful setup. Follow our step-by-step installation guides to ensure your Castle products are installed correctly and safely. Included in the box of all Castle ESCs is a QUICK START GUIDE that covers important information about installation such as battery capacity required and connector ratings, calibration and programming. If you cannot locate the guide, you can click here to view online. The same link also contains full digital versions of DRIVERS ED GUIDES , which are contain the most detailed instructions on how to get the most from your Castle ESC and motor.
Optimizing Performance
3. Programming Your ESC
Dive into the advanced features of your Castle ESC by learning how to program it for various applications. Customizing settings like throttle response, brake strength, and more can dramatically improve your RC experience. Click here to learn more!
Castle ESC Tuning for RC Crawlers
4. Troubleshooting
We understand that sometimes issues may arise. Our troubleshooting section provides solutions to common problems, ensuring you get back on the track or in the air in no time.
X Series Audible Alerts- What Are They Saying?
5. Firmware Updates
Keep your Castle products up to date with the latest firmware releases. Firmware updates can unlock new features and enhance performance.
Tips and Tricks
6. Maintenance Tips
Learn how to maintain your Castle ESC and brushless motor to extend their lifespan and ensure consistent performance. Here are some popular blog posts you might find helpful:
Expert Tips: The Care and Feeding of Your Castle Motor
How Do I Set Up My ESC to Run HV Lipos?
Cold Weather and LiPo Battery Tips
When To Use a CapPack in Your Air or Surface Setup
7. Battery Management
Battery management is critical in the world of RC. Discover tips for selecting the right batteries and how to properly care for them. Roger’s Hobby Center provides an excellent guide right here.
8. Pro User Insights (Coming Soon!)
We've teamed up with experienced RC enthusiasts to provide you with valuable insights and tips from the pros. Get insider knowledge on tuning, racing, and more.
Community and Support
9. Castle Creations Facebook Fan Page
Join a community of Castle enthusiasts in the Castle Creations Facebook user group. Share your experiences, seek advice, and connect with fellow RC enthusiasts.
10. Customer Support
If you ever run into challenges that can't be resolved through our resources, our dedicated customer support team is here to assist you. Contact us for personalized help.
Tech Support: (913) 390-6939 Option 1
Monday-Friday 9am-4pm CST
Online Chat: https://home.castlecreations.com/
Monday-Friday 9am-4pm CST
Tech Support Email: https://home.castlecreations.com/contact-support
Tech Support Website: https://home.castlecreations.com/tech-support
Warranty and Non-Warranty Service Links
Stay Updated
11. Newsletter and Social Media
Don't miss out on the latest news, product releases, and exclusive offers. Subscribe to our newsletter and follow us on social media to stay in the loop.
Thank you for choosing Castle Creations for your RC needs. We're excited to be part of your RC journey and look forward to helping you achieve peak performance with our electronic speed controllers, brushless motors, and accessories.